Make U Vibrant
Personnel Management and Industrial Relations have become more pertinent in the days of globalized open market system. Human Resources have been valued as resources since 1970 and today human resource development has found it’s resurgence, where a proper development of human being can not only add sustainable value to the overall growth of the organization, but also imbibes a healthy working environment, where the rate of emplyee turnover can be kept very low.
We have got the unique opportunity of harmonizing our throughts with the views of a management scholar, Prof. Dewakar Goel, who has been honoured as HRD Expert on the panel of International Civil Aviation Organization (ICAO) Montreal, Canada. Dewakar has got a solid experience of couple of decades in top positions in public sector as well as private sector.
Prof. Dewakar Goel is also a Visiting faculty of Narsee Monjee Institute of Management Studies, Bombay (Deemed University), Guest faculty and examiner of Indian Institute of Technology (IIT), Delhi and IGNOU., Guest faculty on the panel of XLRI Jamshedpur, IISWBM, Kolkata and IIT Kharagpur.
Moreover Human relation is a passion of Dewakar, the multi-faceted personality.
Click to find Dewakar on Human Relations
Everybody is aware that project management is an integral part of business management and perhaps the key to business success. What is normally noticed in very small companies that the proprietor hardly bothers about project management concerns as he is only interested on return on investment.
Business management aims at success of a project primarily for finance and then for building relations. Situations arise when the level of interest for customer satisfaction becomes so high that the project management issues get the back seat.
The problem arises when the business management goals look at the project as the step for long term business relationship and tries to meet every expectation of the customer irrespective of the financial and time constraints.
The dreaded urge at times conflict even the basic priorities of project management.
The best solution is that the project team should start with a clearly stated specification and give a realistic deadline. A very common phenomena is changes in the project specifications, the PM should give a deep thought before raising the impact on time and cost to the top forum and restrains himself from any unrealistic deadlines.
Technology marvels have blessed us a lot and given us a lot of comfort and security. On the other hand New technology is always highly risk prone when you apply it in a project. The first problem arises is the uncertainty as you are perhaps applying a technology which is not time tested. Some major giants release a Beta version at the initial stage with a lot of glittering commitments and in many cases it has been observed that there is a gap between the reality and commitment.
This not only increases the risk of the project management, but at times, it can lead to a catastrophe, where you might have to scrap the entire project and start afresh.
We live in an age, where new technologies emerge every fortnight, and you like to apply them in your running or coming projects, which is NOT yet proven or even stability has NOT been ensured.
New technologies create another mess in your home front. As the technology has just emerged, neither your people master the technology before applying it, NOR you get good trainers, as the trainer might also be just picking it up. Even if you have the in house skill, the number gets limited to one or two, which brings another risk for a project management, which is person dependency. The market witnessed a similar problems, when Oracle launched OAS for the first time mainly in the Asian counterparts.
People have got the habit of running after newer technologies irrespective of the platform or environment. There is a sustainable amount of risk, the new technology may not have an intermingling relationship with the environment, which may really fall flat on your face.
We conclude like, we must welcome new technologies, but we must give it a time before applying it in projects.
Even a kid of 8 years knows that the customer is an asset as he fills your bank A/C with dollars and any new customer is a fortune as this is the indication for growth of business. On the other hand Customer is that entity, which needs ‘handle with care’.
The biggest disadvantage for a New customer is that his pulse is still unknown to you. As you had never worked with him earlier you are completely unaware of his likings and dislikings, which play a crucial role for determining the success of the project. At times, the customer changes specs very frequently, which makes your PM plan Topsy turvy.
As this is the first project with you, a tendency of getting everything on the earth becomes apparent at times.
The Project Manager and the Customer relationship manager should be enough tactful to handle such request and be firm but polite in bringing reality to the fore.
There are some customers, who prefer to remain mum through out the project and may be after completion, they will come up with their issues. We call them silent customers. The major drawback is as they hardly they pass on any comments, you hardly come to realize what they want or where do you vary?
The best way of handling such customers is interaction through clearly specified documents. Send the document after completion of each module and get his feedback.
You may be a bit lenient, but insist on a specific time period for receiving the feedback.
Any business house is always concerned about the most important customers. As the company classifies the most important customers to a very limited number, the handling becomes a bit easier. The tendency of frequent change may obscure some of the fundamental philosophy of your PM plan, but as a Project Manager, you need to be cautious.
As the important customers draw attention of various top notches of the organization, the pressure has got a tremendous ripple effect even among the team and project manager. At times, the effect becomes adverse and even detrimental.
A sincere look into the issues by the Project Manager and raising of issues in the correct forum in correct time may save a lot of hazard!
SEO, the buzzword of Internet era, has given enough exposure for research and experiment for the web professionals in various forms. As the proven fact is that Search Engines emphasize significantly on content, so the efforts towards SEO driven content have taken the pillioneer’s seat.
Let us explain, what we term as SEO driven content. Every web professional is aware that keywords play a vital role in ranking.
So, for obvious reasons, people have started writing content, where the keyword gets repeated even without making sense. In the world of Search Engine Optimization, this is popularly known as keyword stuffing.
Some smarter guys have gone one step ahead, where they have started camouflaging the keywords in the content or even beyond the content in a most unethical manner. They use to hide them by color ballgame.
Search Engine crawlers, might have taken a little bit time to realize the reality, but gradually they have become smart enough to trace such camouflaging keywords. Naturally they have started penalizing such websites or web pages.
So, SEO driven content like unethical ways of keyword stuffing do not yield any positive result, rather they lead to the risk of penalty.
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